Effective Date:
25th June 2025
Gbewa is committed to protecting the privacy and security of our users' personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our app, website, and services.
We may collect the following types of data:
Personal Information: Name, email, phone number, address, date of birth
Location Data: Real-time GPS for delivery tracking
Payment Information: Card details, transaction history (via secure third-party gateways)
Device & Usage Information: Device ID, browser type, usage logs, IP address
Health/Prescription Data: Where applicable for pharmacy services
Process and fulfil orders
Enable communication between users, vendors, and delivery partners
Improve user experience and personalise services
Process payments and manage refunds
Comply with legal obligations
We share data with trusted vendors, delivery agents, payment processors, and partners solely for business operations
We may disclose data if required by law or to enforce our Terms
Data is encrypted at rest and in transit
Access control and authentication measures are in place
Regular audits and security updates to the infrastructure
We retain user data for as long as necessary for business, legal, or regulatory reasons
Users can request data deletion through support channels
Access, correct, or delete your personal information
Opt out of marketing communications at any time
Contact our Data Protection Officer (DPO) for any concerns
Our services are not intended for children under 13. We do not knowingly collect data from minors.
If operating across Africa, data may be stored and processed in different countries. We ensure adequate data protection standards are met.
We may update this Privacy Policy periodically. We’ll notify users of material changes.
If you have questions or concerns, please contact us at: privacy@gbewa.africa
